Trauma-Informed Customer Service (On-Demand)

Program Overview: Trauma-Informed Customer Service (On-Demand) is a self-paced training for anyone working in community settings facilitating classes and/or running programs who would like to develop their customer service and relationship-building skills. Rooted in trauma-informed principles and practices, this training will help participants more effectively and compassionately handle difficult situations that may arise during their community-based work. Interested in a live training? We also offer Trauma-Informed Customer Service live.

Training Details:

In this training, participants will-

• Examine the relationship between positive and adverse experiences and nourishment.
• Learn the basic process and principles of a trauma-informed approach.
• Discuss ways to reframe and respond to difficult participant/client behaviors in a trauma-informed way.
• Understand the inherent power imbalances that affect interpersonal relationships within our programming.
• Gain tools to use and frameworks to follow to provide high-quality, trauma-informed customer service.

To receive a certificate of completion, participants must complete 2 hours of self-paced work on our online training platform, TalentLMS.

Cost: $50

Date: Ongoing (accessed on-demand)

Audience: WIC staff, community health educators, food bank/food pantry workers, any professional working directly with community members and organizations

Training Format: Virtual

Have a Training Subscription? This course is included free with your membership! Log in to your online platform to get started, or email [email protected] to learn more.